Doesn’t Inupathy become a burden for the dog?

The weight of the device is about 50g and about 100g including the harness part. With veterinarian guidance, we designed Inupathy to be a weight not burdensome to dogs.Because we use a type of sensor that detects heart sounds, there is no need to shave your dog's fur.

Does it cost anything other than the purchase of the device?

There is no cost other than purchasing hardware. Applications etc. for Inupathy sold as of 2020 can be used for free.

Is there a warranty period?

The warranty period is one year. Warranty is limited to Inupathy device itself and sensors. Please note that the harness is not covered by the warranty unless it is initially defective. Contact us at support_desk@inupathy.com. Our response will vary depending on whether it is within the warranty period, cause, or situation.

How long does it take to charge the battery?

It gets fully charged after 2 hours charging.

Where can I buy it?

You can purchase on our official online shop (https://langualess.myshopify.com/)
You can also purchase at Tsutaya Electronics from November 19th.

What should I do if the size doesn’t fit my dog?

If it is within one month after purchase, we can exchange it for a different size.
Please contact our customer support at support_desk@inupathy.com.

Doesn’t Inupathy become a burden for the dog?

The weight of the device is about 50g and about 100g including the harness part. With veterinarian guidance, we designed Inupathy to be a weight not burdensome to dogs.Because we use a type of sensor that detects heart sounds, there is no need to shave your dog's fur.

Is it okay to let dogs wear Inupathy away from the owner?

We recommend using Inupathy under the supervision of the owner, as there is a risk of injury or accidental ingestion if dogs bite and break the device out of eyeshot of the owner.

Does it cost anything other than the purchase of the device?

There is no cost other than purchasing hardware. Applications etc. for Inupathy sold as of 2020 can be used for free.

What should I do if Inupathy breaks?

Inupathy offers a one-year manufacturer's warranty. If there is a problem with the device, sensor, or harness, please contact our inquiry desk.

Is there a warranty period?

The warranty period is one year. Warranty is limited to Inupathy device itself and sensors. Please note that the harness is not covered by the warranty unless it is initially defective. Contact us at support_desk@inupathy.com. Our response will vary depending on whether it is within the warranty period, cause, or situation.

Is the app free?

You can enjoy it for free in the current 2019 version.

What can I do with the app?

Please see our app introduction page.

Can its Bluetooth connect to multiple devices?

One device can be only connected to one smartphone device. You cannot connect it to multiple devices.

Can I use it without the app?

It is possible to enjoy it only with Inupathy device itself.

Can Inupathy be used on clothes?

It depends on the material of the clothes and the degree of contact with the body. If the conditions are good, the sensor may be able to detect the heart sound even from the top of the clothes, but this cannot be guaranteed.

Is the harness washable?

When you wash the harness, please hand wash with neutral detergent.

Is it okay if Inupathy gets wet?

Inupathy is not waterproof. Please be careful with water.

Can it be used with a dog collar or harness for a walk?

As for collars for walking, we have confirmed that there are generally no problems when used together, although of course it depends on the type of collars. Regarding harnesses for walking, we cannot give you a general answer, as it depends on the structure of the harness. We believe it is difficult to use Inupathy with a harness that covers the entire chest.

I cannot charge the device.

Please use the supplied USB cable and make sure it is plugged into the charging port.
If you are still unable to charge, please contact our customer support at support_desk@inupathy.com.

How long does it take to charge the battery?

It gets fully charged after 2 hours charging.

How long does the battery last?

The battery lasts for 12 hours of continuous usage time.

Where can I buy it?

You can purchase on our official online shop (https://langualess.myshopify.com/)
You can also purchase at Tsutaya Electronics from November 19th.

Is it possible to try Inupathy?

We sometimes hold experience sessions. We will inform you about the experience sessions on Twitter and Facebook. Please check there.

What should I do if the size doesn’t fit my dog?

If it is within one month after purchase, we can exchange it for a different size.
Please contact our customer support at support_desk@inupathy.com.

Is the analysis different between small dogs and large dogs?

Generally it is said that small dogs have faster heart rate and large dogs have a slower heart rate. The emotional state analysis of Inupathy is evaluated from the relative value according to the speed of the heartbeat of the dog which wears the device. So analysis is possible without distinction of the dog’s size. However, we would appreciate as much information about your dog as possible for further analysis improvement. If you can fill in your dog’s information at your registration, it will help us understand your dog.

Is Inupathy usable for my dog’s breed?

We have tried with different dogs with short hair, long hair, curly hair and double coat, etc. so far, and there has been no problem found in measuring heartbeat with sensor. However, it seems that measurement sensitivity may deteriorate due to obesity.

Can a large dog use Inupathy?

It cannot be used for dogs with chest measurement over 110cm.

Can a small dog use Inupathy?

It cannot be used for dogs with chest measurement under 27cm. For a very small dog thin around the chest, the sensor may not be able to be fixed to the body and take measurements.

Is it okay for my dog to wear Inupathy when staying home alone?

There is a risk of injury or accidental ingestion if your dog bites and breaks the device out of the owner’s sight. Please use under owner supervision.

In which country can I buy Inupathy?

Currently it is sold only in Japan. We plan to sell it overseas after 2020.
Please check our news for the latest information.

I would like to send as a gift. Is gift-wrapping service available?

We are sorry but we don’t have gift wrapping service. As the price etc. will be listed on the enclosed delivery form, please contact our customer support at support_desk@inupathy.com for gifts. Then we can enclose the delivery note without a price.

How long does it take for the delivery?

Currently we ship around the 25th of every month. In the future, we will ship sequentially. Please contact our customer support (support_desk@inupathy.com), if you have any requests regarding arrival date.

What payment methods do you offer?

You can choose from credit card (VISA, Master, American Express), convenience store payment, bank transfer, ApplePay, AmazonPay, Paypal and shopifypay. Please check our online shop page for details at https://langualess.myshopify.com/.

The product didin't arrive.

We are sorry to cause you trouble. Please contact our customer support (support_desk@inupathy.com).

I don’t know when my payment will be refunded.

Please contact our customer support (support_desk@inupathy.com) or the company used for payment.

We didn’t receive an email after purchase.

Sorry to trouble you. Please contact our customer support (support_desk@inupathy.com). In addition, please confirm it is not in your spam filter.

The size of the harness doesn’t fit my dog. What should I do?

If it is within one month after purchase, we can exchange it with a different size.
Please contact our customer support_desk@inupathy.com.

I want to buy only the microphone sensor

Please contact our customer support at support_desk@inupathy.com.

I don’t know if repair is necessary.

Please contact our customer support (support_desk@inupathy.com) or the company used for payment.

The main body of Inupathy pops out of the harness.

Please contact our customer support (support_desk@inupathy.com) or the company used for payment.

Do you accept product returns or exchanges?

If there is a defect and it is within 14 days of delivery, we will replace the initial defective product for free. Please contact support_desk@inupathy.com. Please understand that we cannot accept returns.

I can't turn on the power. What should I do?

After pressing the power, be sure to take your finger off immediately and wait for 5 seconds. If it does not light up, perform the same operation again.
If Inupathy still does not light up, please contact customer support (support_desk@inupathy.com).

I cannot register with two smartphones.

One device can be only connected to one smartphone device. You cannot connect it to multiple devices.